To succeed in the digital world, businesses must now provide superior experiences for consumers, customers, employees and citizens, and deliver on their promises in faster, more nimble ways. Digital transformation is no longer just buzz but a reality that all companies need to adapt to, and one of the top strategic priorities of most organisations today.
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Customer journey mapping helps businesses step into their customer’s shoes and is a key step on the path to digital success. It helps organisations gain insights into common customer pain points, how they can improve the customer experience, and define what existing and prospective customers need in order to complete common tasks.
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Oracle award Ekulus with its 2019 Oracle Excellence Award for APAC Partner of the Year - CX Service, recognising us for outstanding work in driving customer success with Oracle CX in the Asia Pacific region.
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It was a great pleasure for Ekulus to attend ARN Exchange 2019, an interactive forum debating current key issues in the Australian channel, that took place in Melbourne on August 14.
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The EDGE 2019, was a jam packed 4-day conference, which took place at Hamilton Island Convention Center on July 28 – 31. This year Ekulus joined over 300 C-level executives in a collaborative and educational environment, which addressed raising brand awareness and true competitive differentiation, through various keynotes, compelling business streams and structured networking.
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Ekulus is proud to announce that it is the 2019 winner of the Oracle ANZ Partner of the Year award for CX Cloud. The awards, which highlight excellence within Oracle’s Australian and New Zealand partner base, were presented at the ANZ Partner Forum held at Sydney’s Darling Harbour Sofitel Hotel on Thursday 23rd July.
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