About Us
We are not responsible for the content or privacy practices of external sites, third party Apps or your chosen Internet browser.
When we collect your information, we may share it throughout Ekulus Consulting. This Privacy and Cookie Policy explains how we use any of your personal information we might collect and how you can limit our use of it.
1. What information do we gather?
The information that we gather falls broadly into two types (please see further below for how we collect it and what we use it for):
1.1 Information that relates directly to you (e.g. your name and contact details, communication preferences and customer history).
1.2 Information that does not directly identify you (e.g. how you might browse our website), specifically:
i. Your IP address through the placement of cookies; and
ii. Location data, which might be gained through your IP address or GPS data (see Section 3 (4), below).
Please note that not all cookies are either personally identifiable information or even unique identifiers; but some can be, while others can influence what you see on our website and others (see Sections 6 and 7 on cookies and their management, below).
2. How we use your information
2.1 When we seek your permission. Often we will be using your information in accordance with your specific consent or instructions: for example, because you have requested or consented to receiving certain information, or entered into a contract with us (or one of Our Brands) for goods and services: see Section 2.2 below.
At other times we will use your information on one of the other lawful bases described below in this section.
2.2 Contract.
(1) When you enter into a contract for goods or services with us, or where you wish to register an interest in doing so, we will use your personal data to enter into and fulfil our contractual relationship with you.
(2) Fulfilling our contract with you means being able to manage and administer our services, and maintain our standards of tailored service levels, customer care and consumer compliance. This might include fulfilling orders or returns, processing payments or refunds, and providing aftercare, as well as improving your customer experience online and otherwise, including by monitoring service levels and responding to feedback.
2.3 Legitimate interests.
Other uses of your information are made for ordinary and transparent purposes which we think are necessary for our legitimate interests as a provider of services. We use your information on this basis to do the following:
(1) Recognise and remember you when you visit our website and better understand how you use our website and others by using cookies to follow your use. We explain what cookies are in Section 6 and how you can manage them in Section 7, below;
(2) Keep you updated on any services you have subscribed to, or any products you have purchased, and/or about similar services unless you have told us otherwise;
(3) Contact you to let you know about any of our products, services or promotions, including by email, mail, telephone, or SMS text message, always having regard to your preferences. Please see Section 4 to understand more about how you provide and can manage your preferences.
(4) Make sure materials on the website or in apps are presented in the most effective way for you and your computer or mobile device;
(5) Collect and log numeric internet addresses to improve the website and to monitor website usage; and
(6) Assess and understand our readers’, customers, site users' and account holders' feedback and identify usage hot-spots;
2.4 Some limited uses of your data are required to comply with legal obligations, for example fraud detection;
3. How do we gather information?
3.1 Information (as set out in Section 1) is gathered in the following ways:
(1) indirectly (e.g. using website technology that tracks and administers your visits through your browser, or share stories through social media [link]);
(2) directly (e.g. when you are in contract with our services or you otherwise provide your information when you interact with us);
(3) through your device (e.g. mobile, PC or tablet) where you have enabled location services for the applicable App or browser. This may be used for location targeted services or advertising in accordance with your preferences, which may be adjusted either on your device or via server, App or website preferences;
(4) through location technology for mobile web services. The service we use is based on machine learning algorithms which analyze data from different connection types. These include fixed http and https connections, location consent requests on https sites and from mobiles Apps using https connections.
4. How do you decide how you want to hear from us?
4.1 We will contact you in accordance with your preferences, including by email, phone, post and SMS text. We always seek to explain why and how we might contact you at the point you give your information to us.
4.2 We also provide the means for you to grant or withhold your permission for us to contact you. We do this by using opt-in boxes or unsubscribe options, which determine your permission for us to contact you about our wider range of goods and services.
4.3 Sometimes, we need your information to be able to contact you to provide the service you wish to use. In those cases, by signing up to the service you are agreeing that we will have to send you service communications to run the service itself, and we will not offer you the chance to opt-out from receiving those messages until you decide you no longer wish to use the services.
5. Accessing and updating your personal information
5.1 You can update your details and marketing preferences, by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to us at Ekulus Consulting, Level 4, 210 Kings Way, South Melbourne, 3205.
5.3 You have the right to access the personal information held about you from us, or from any other organisation that controls your personal information.
6. Cookies
6.1 A cookie is a small piece of information that is placed on your computer when you visit certain websites. When we refer to “cookies” we include other technologies with similar purposes, such as tags and identifiers. Find out more about the use of cookies on http://www.cookiecentral.com/.
6.2 When you first visit our sites using a new browser, or if you visit in private browsing mode, we will provide you with a cookies permission banner seeking your consent to use of cookies as required by law. From this banner you will be able to access our cookies management tool. By clicking OK or clicking through to any part of the site, we will start to manage your visit using cookies.
6.3 We use the following types of cookie, as will your browser:
(1) Analytics cookies that anonymously remember your computer or mobile device when you visit our website. They keep track of browsing patterns and help us to build up a profile of how our readers use the website. We use that information for customer analytics and to serve advertisements that we think might be of particular interest to you on our and other websites (see Secti on 7.5). Your browser may use similar cookies for similar purposes and to serve advertisements for others.
(2) Service cookies that help us to make our website work as efficiently as possible; remember your registration and login details; remember your settings preferences; to detect what device you are using and adapt how we present our services according to the screen size of that device.
6.3 We have no access to third party cookies and third party organisations have no access to ours. The third party organisations that place cookies, including your browser (such as Google) and the third party companies who pay for advertising and analytics services using this information, will have their own privacy policies.
7. Managing your cookies preferences
7.1 Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates..