Today, leading cloud consultancy Ekulus have announced an exclusive partnership with BeCloud Solutions, a global Cloud Contact Centre Applications consultancy with 10+ years’ experience focused on delivering exceptional omnichannel solutions.
The new partnership with BeCloud Solutions addresses the growing needs of companies in Australia, New Zealand and the broader Asia Pacific region to optimise customer experience. With BeCloud Telephony Solutions, Ekulus is able to augment Oracle’s Service Cloud platform with integrated-voice and IVR capabilities. In partnership with Oracle and BeCloud Solutions, Ekulus can now deliver the most complete cloud-based omnichannel solution on Oracle Service Cloud; including voice, email, SMS, social, chat and web in an easy to use unified agent desktop. It allows companies to improve the Customer Experience and reduce adoption and implementation time concurrently.
“Businesses that are able to deliver great customer experiences can differentiate themselves and become more competitive. Our purpose at Ekulus is to assist companies to modernise their customer engagement capabilities by providing true Omnichannel Customer solutions” explains Marcelo Scalia, Director of Ekulus.
“The partnership with BeCloud Solutions expands our comprehensive set of Oracle Cloud offerings to deliver a complete and modern Customer Engagement Platform” says Scalia “With BeCloud Solutions we can now deliver a fully featured Voice Channel solution pre-integrated with Oracle CX Cloud suite and significantly accelerate time to market in delivering customer-centre solutions to Australian businesses.”
“Together we want to serve a wide range of contact centers in Australia, New Zealand and the broader Asia Pacific region; increasing the services of large international companies, and thus increasing the number of customers who rely on us” said Massimo Triggiani, CEO of BeCloud Solutions.
About BeCloud Solutions
BeCloud Solutions is an international company with 10+ years experiences that provides 100% Cloud solutions and services for Contact Center. BeCloud Solutions has developed an innovative offer with the aim of reducing/eliminating barriers to adoption, becoming a unique vendor for a prompt and efficient Customer Service
Based in UK & Italy, it works for any sector, mainly medium and big companies, both at national and international levels.
About Ekulus
A highly specialised technology firm focused in delivering Single Customer View outcomes and Customer Experience Solutions using Oracle Enterprise Cloud.
Founded and run by ex-Oracle professionals, Ekulus operates across Australia, New Zealand and the broader Asia Pacific region, with offices in Melbourne and Sydney and offshore hubs in Bengaluru (India) and Manila (Philippines).
As the preferred and award-winning Oracle Gold Partner of the Year and Authorized Supplier of Oracle Australia, Ekulus and Oracle work in close collaboration to deliver world-class business solutions to enterprise clients.